Excellent

Pacific Northwest Restoration LLC5.0

Based on 112 reviews

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Michael Brooks

2 days ago

⭐⭐⭐⭐⭐ Best decision after our fire! They took care of everything and kept us informed the whole time

Response from the owner:Thank you so much for your kind words! We're thrilled to hear that our team was able to support you during such a challenging time after your fire. Keeping you informed throughout the restoration process is our priority. We look forward to serving you again in the future!

David

5 days ago

Had a fire and these guys handled everything. Professional crew, clear communication, quality rebuild. Would hire again.

Response from the owner:Thank you so much for your fantastic review! We're thrilled to hear that our professional crew provided clear communication and quality rebuild after your fire. Your trust means a lot to us, and we appreciate you considering us again for any future needs. We look forward to serving you in the future!

Emadinga Solomon

1 week ago

Dealing with insurance after a fire is stressful, but the team at Pacific Northwest made it so much easier. They walked me through every step of the claims process and communicated directly with my adjuster. I felt informed and confident the whole time. Their experience with insurance really showed, and the rebuild went smoothly because of it. Highly recommend them for restoration work.

Response from the owner:Thank you for your kind words! We're thrilled to hear that our team made the insurance process easier for you and that the rebuild went smoothly. We look forward to assisting you again in the future!

James Redmond

1 week ago

After experiencing fire damage to our property, we worked with this restoration company for the complete rebuild. The team handled everything from initial board-up through final reconstruction. Their showroom made material selection straightforward, and the quality of workmanship exceeded expectations. Communication with our insurance company was handled professionally throughout the entire process. They offered a five-year warranty on the work, which provided additional confidence. The crew was respectful of our situation and kept us informed at each phase. I would recommend their services to other property owners facing similar restoration needs.

Response from the owner:Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with our team's communication, workmanship, and support throughout your restoration process. We look forward to serving you again in the future!

Andrew Flanders

2 weeks ago

The upper half of our house was destroyed by a fire, and the entire house was damaged by the water and chain saw demolition involved in putting out the fire. I ultimately went with PNWR, and they really came through. They gave a realistic timeline for both the permit approvals from the city, and the time to carry out the repair. They estimated it would take twelve months, start to finish, and that was about exactly how long it took. The rebuilding work was great. They didn't overlook any detail. The company is very full service, dealing with cleaning and storing contents salvaged from the house, as well as the carpentry involved in making all the damage disappear. We have great communication throughout. They advocated for us very well when disputes came up with the insurance company, whether it involved the scope of repair, or the insurance company dragging their feet. There were a lot of different parties calling me the day of the fire, and for many weeks after, telling me that I had to worry about being cheated by this person, or that company, and it was hard to know who I could trust. PNWR agreed to assurances that I had asked to have added to the contract, but in the end the provisions weren't needed. There were no unexpected issues or delays to speak of. Maybe things don't always go so smoothly when a house must be rebuilt after a fire, it has only happened to me this one time, but I can say that with PNWR the process and the outcome has been essentially flawless. When I walk into the house now, it already slips my mind that the fire ever happened.

Akandwanaho Godwin

4 weeks ago

Dealing with insurance after water damage is usually a nightmare but these guys made it seamless. They handled all the claim communication, knew exactly what documentation was needed, and worked directly with the adjuster so I didn't have to. Got everything covered and the rebuild done fast. Their professionalism navigating the insurance process alone made them worth it, plus the quality of materials and workmanship was outstanding.

Tumusiime Ronah

4 weeks ago

I had never dealt with fire damage or restoration before and honestly had no idea what to do or where to start. The whole insurance process seemed impossible to navigate on my own. This company guided me through absolutely everything. They handled the claim paperwork, gave me a free estimate, explained all my options so I could make educated decisions, and their communication was so professional and clear. The reconstruction quality is excellent and their five year warranty gives me total peace of mind. Couldn't have gotten through this without them.

Vacek Szymula

1 month ago

But help with insurance. Pnw restoration and Oleg the project manger made it happen on time and fast

Response from the owner:Vacek, thank you so much for the 5-star rating. We truly appreciate your support and are always here if you ever need our fire damage restoration services again.

Andrew “Coop” Cooper

1 month ago

We noticed some black mold growing in our kitchen. With a 6 month old and two busy parents this is not our area of expertise at ALL! Chad Lidstrom and Jason "JJ" and later Ivan were responsive and professional and helped coach us through process from the assessment, through the demo and the final restoration. The slow leek from the master bath had soaked the wall and we were super worried it would be a much bigger project. They came quickly, helped us understand what was most likely, walked us through next steps and worked with us on options to tackle the issue all the way through. It made it easy. The photos show the worth. They were on estimate and it looks like it never happened. Don't waste time shopping around, chose quality and responsiveness. You get what you pay for.

Response from the owner:Andrew, thank you for the thoughtful review—our team is glad we could respond quickly, explain the options, and guide you through everything from assessment and demo to the final restoration when that leak and mold showed up. We really appreciate you trusting Pacific Northwest Restoration LLC for your fire damage restoration service and for noticing the care we put into making it look like it never happened.

Steve Chapman

1 month ago

I'm happy with my Dad's house. I am Clinton Chapman son

Response from the owner:Thank you so much, Steve! We’re glad to hear you’re happy with the work on your dad’s home. We truly appreciate you taking the time to share your feedback and trusting Pacific Northwest Restoration!

Alex Kulibaba

1 month ago

Pacific North Restoration is second to none. They have truly gone above and beyond my expectations. We met and talked through the project, and within three days they were already getting to work. Their entire team has been incredibly friendly, professional, and helpful. Every time I walk in, the staff takes the time to stop, ask how I’m doing, and see if there’s anything they can help answer. They have been extremely pleasant to work with and are moving much faster than I anticipated. They’ve also taken care of so many of the details that I thought were going to be stressful, which has made the entire process much easier. I highly recommend Pacific North Restoration. Great people, great communication, and a company that truly goes above and beyond.

Response from the owner:Alex, thank you for the incredibly kind words—I'm thrilled our team at Pacific Northwest Restoration LLC could exceed your expectations and make the process feel easier. We’re glad our fire damage restoration service moved quickly, kept communication clear, and helped take the stressful details off your plate.

Iva O

1 month ago

They came to my neighbors house fire and take care of everything right from the first minute. Compassionate, knowledgeable team to help you in the time of need. Absolutely the best, thank you!

Response from the owner:Iva, thank you for sharing this—our fire damage restoration service is all about stepping in immediately and handling everything from the first moment. I’m glad our team’s compassion and expertise made a stressful situation easier for your neighbor.

Andrew Herman

1 month ago

The service and communication from Chad was excellent. He got my job setup and the mitigation team on site right away after my dishwasher leaked. Working with Riley on the job scope and insurance coordination was also simple and efficient. I wish the same could be said about my insurance, but Riley was persistent and got the most coverage she could. Oleg's teams performed quality work once all the approvals were out of the way and restored my home.

Response from the owner:Thank you, Andrew, for sharing your experience. We’re so glad Chad, Riley, Oleg, and our teams could support you through the process and help restore your home. We truly appreciate your trust in us.

Trevor K

2 months ago

Oles and his team did an excellent job with restoring damage from a leak and integrated some change orders that turned our master bathroom into a beautiful space.

Response from the owner:Trevor, thank you for the great review! We’re glad Oles and the team were able to take care of the leak damage while also incorporating the changes you wanted for your master bathroom. It’s great to hear you’re happy with how the space turned out. Thank you for trusting Pacific Northwest Restoration with your home!

Ketsana Phanivong

2 months ago

Pacific Northwest restoration did great job they always there when I have questions and work needs to be done ole manager always on his job thanks you so much

Response from the owner:Ketsana, we really appreciate you sharing your experience with us. It’s great to hear that Oles was responsive and stayed on top of everything throughout your project. Thank you for choosing Pacific Northwest Restoration and allowing our team to take care of your home!

Luke Vader

2 months ago

I’ve had a really good experience with Pacific Northwest Restoration so far. Their team has been professional, responsive, and easy to work with. I especially want to give a shoutout to Owen—he’s been awesome throughout the process. He’s been professional, helpful, communicative, and has gone above and beyond to make sure everything is handled the right way. I really appreciate the great service and attention to detail from the whole team. I would definitely recommend Pacific Northwest Restoration to anyone looking for a reliable restoration company!

Response from the owner:Luke, thank you so much for the thoughtful review and for recommending Pacific Northwest Restoration. We’re glad to hear our team has made the process smooth and that Owen has been so helpful, communicative, and attentive throughout. We’ll be sure to share your kind words with him. We truly appreciate your trust and support!

BrianJ Martlin

2 months ago

Pacific northwest helped us from beginning to the end The process was very long due to insurance delays but the result was very pleasing. They came back several times to do some extras and were very patient with us. Oleg was very detail oriented to our requests

Response from the owner:Brian, thank you for your patience and for trusting Pacific Northwest Restoration throughout the entire process. We’re glad you’re happy with the final result despite the insurance delays. Oleg will really appreciate the kind words about his attention to detail and making sure your requests were taken care of. Thank you for choosing our team!

Shannon Burns

2 months ago

Pacific Northwest qnd their pm Oleg took care of us from the beginning to the end. They made me promises, and they kept them. They fixed things that were necessary and they fixed things that weren't necessary. And when those things are wrong when they came back and fixed them too I give 5 stars to Northwest

Response from the owner:Shannon, thank you so much for the kind words and for trusting Pacific Northwest Restoration with your project. We’re glad Oleg and the team were able to take care of you from start to finish, follow through on their promises, and make sure everything was handled properly. We truly appreciate your 5-star review and your support!

Elaine Wilson

2 months ago

My condo was flooded by a unit above me, and I am SO thankful PNW Restoration was the company I called! From the initial water mitigation all the way through reconstruction and cleanup, their entire team made an incredibly stressful situation so much easier. One of the biggest advantages is that everything is under one roof—water mitigation, content pack-up and storage, construction/renovation, and cleanup. There was no need to coordinate multiple companies or contractors. Everyone I worked with was professional, knowledgeable, responsive, and genuinely cared about the outcome. They were also a tremendous help when it came to dealing with my insurance company! David was onsite immediately to document the damage, taking all of the photographs and detailed information needed for insurance. He provided everything directly to the insurance company, which meant I didn’t have to navigate that process myself. That alone was a lifesaver! Ivan and Riley made the pack-up and reconstruction phases seamless. They were flexible, easy to work with, and always willing to answer my questions. I especially appreciated that PNW Restoration didn’t simply subcontract everything out—the work was handled in-house, and I truly believe that contributed to the quality and consistency of the finished product. My new floors, walls, paint, trim, and other finishes are beautiful and top-notch. But perhaps my favorite part is that I keep discovering little improvements around my condo that are actually better than they were before the flood—door stops added, beautifully sealed sinks and toilets, new electrical outlets, upgraded wood and door trim, and several areas that were raw wood but they took the time to paint and so many other details that make me smile every time I notice them. It’s clear that PNW Restoration valued my home and took pride in their work. They didn’t just restore my condo—they made it better! I couldn’t be happier with the results and wholeheartedly recommend PNW Restoration to anyone dealing with water damage or a major restoration project.

Response from the owner:Elaine, thank you so much for taking the time to share your experience! We’re so glad our team could make such a stressful situation easier for you from start to finish. David, Ivan, and Riley will really appreciate your kind words. It means a lot to hear that you noticed the care and attention that went into the smaller details as well. Thank you for trusting PNW Restoration with your home and for recommending our team!

Finley Crawford

2 months ago

I can't say enough about PNW Restoration LLC. Their board up security home service gave us peace of mind immediately after the damage. Very quick and reliable.

Response from the owner:Finley, thank you for the wonderful review! We know how stressful property damage can be, so providing fast and reliable board-up service to secure your home is always a top priority. We’re grateful we could give you peace of mind when you needed it most. Thank you for trusting PNW Restoration!

Brandon Fletcher

2 months ago

Needed quick help with some fire damage, and they were there immediately. So grateful for their rapid response.

Response from the owner:Brandon, thank you so much for the 5-star review! When fire damage happens, we know how important it is to respond quickly and help get things under control\. We’re glad our team could be there when you needed us\. We truly appreciate you trusting Pacific Northwest Restoration

Kat Freeman

2 months ago

I cannot say enough wonderful things about Pacific Northwest Restoration LLC and the incredible care their team has shown my family. Around midnight on July 4th, my family experienced one of the most terrifying and devastating events of our lives—a house fire. Thankfully, we all made it out safely, but we stood outside completely horrified and heartbroken, watching our home burn while knowing our two beloved cats were still somewhere inside. While the firefighters were still at our home, I received a phone call from Owen Guape. In the midst of complete chaos, Owen introduced himself in a calm, reassuring voice and simply told me that he could help. I was overwhelmed, distraught, and sobbing, but something about his demeanor gave me enough reassurance to say yes. Within 20 minutes, Owen arrived at our home with water for our family and immediately began offering comfort and support. By 9:00 the next morning, Owen and his team were back at our home, tarping and boarding it up to make sure it was secure. But what I will never forget is that Owen spent hours helping us search for and rescue both of our cats. Miraculously, they were alive, but terrified and hiding. His willingness to stay and help us find them meant more to our family than I could ever put into words. The kindness did not stop there. Owen personally delivered several of my husband's suits after they had been cleaned at their facility so that he would have clothing to wear to work. In the middle of everything we were dealing with, that level of thoughtfulness and personal care meant so much to us. Within days of the fire, several members of the Pacific Northwest Restoration team met me and our insurance company at the house to begin assessing the damage and inventorying both the structure and the contents of our home. They have worked seamlessly with our insurance company throughout the process, which has helped take an enormous amount of stress off our shoulders. On the contents and project management side, I have had the privilege of working closely with Rieley, Lana and Amanda, who have truly been by my side throughout this process. They consistently keep me updated on what their team is working on, explain the next steps, answer my questions, and have even coordinated multiple deliveries of our belongings to the rental home where we will be living while our house is rebuilt. Meanwhile, other members of the team have continued working at our home, removing debris and handling the ongoing cleanup. I often think about what would have happened if I hadn't answered that random phone call in the middle of the night during the scariest experience of my life. I am incredibly grateful that I did. Pacific Northwest Restoration has given my family something that is incredibly difficult to find after experiencing such a devastating loss: peace of mind. This is more than a restoration company. This is a team of people who understand that behind every damaged home is a family whose entire world has just been turned upside down. They are communicative, responsive, compassionate, professional, and, most importantly, they genuinely care about the people they serve. Without hesitation, I would recommend Pacific Northwest Restoration LLC to anyone who has experienced a fire or any other devastating event in their home. During one of the darkest and most overwhelming moments of our lives, this team stepped in and helped us begin putting the pieces back together. If you ever find yourself facing the unimaginable, you want people like Owen, Rieley, Amanda, Lana and the entire Pacific Northwest Restoration team standing beside you. You are truly in good hands with this company, and my family will forever be grateful for everything they have done—and continue to do—for us.

Response from the owner:Kathleen, thank you for taking the time to share such a thoughtful review. We are deeply grateful that your family made it out safely, and we understand how overwhelming and heartbreaking the aftermath of a house fire can be. It means a great deal to hear how Owen, Rieley, Amanda, and the rest of our team were able to support your family during such a difficult time. Helping locate your cats, securing your home, coordinating with your insurance company, caring for your belongings, and keeping you informed are all part of the responsibility we take seriously. Your trust means more to us than we can express. We will continue doing everything we can to support your family throughout the restoration process and help bring you closer to returning home. Thank you again, Kathleen, for your kind words and for allowing Pacific Northwest Restoration to stand beside your family.

Huxley Kensington

2 months ago

From start to finish, PNW Restoration handled everything. Really impressed with their professionalism.

Response from the owner:Huxley, thank you for the great review! We’re glad our team could handle everything from start to finish and make the process as seamless as possible. Professionalism, clear communication, and taking care of our clients every step of the way are incredibly important to us. Thank you for trusting Pacific Northwest Restoration!

Holden Carter

2 months ago

PNW Restoration truly is a trusted company with honest integrity. After our fire, their emergency services were a lifesaver. They even helped with emergency cloth cleaning and arranged a hotel. Thank you!

Response from the owner:Holden, thank you so much for your kind words and for trusting PNW Restoration during such a difficult time. We’re grateful our team could step in quickly after the fire and help with the Free emergency services, clothing cleaning, and hotel arrangements. Our goal is always to make the restoration process as smooth and stress-free as possible for our clients when they need us most. Thank you again for choosing Pacific Northwest Restoration!

Randall Walker

2 months ago

Response from the owner:Thank you, Randall, for taking the time to leave us a review and for choosing the PNWR Wholesale Showroom for your restoration materials! Although you decided to take a different direction for the restoration work itself, we truly appreciate the opportunity to still be part of your project by supplying the materials you needed directly from our showroom. At Pacific Northwest Restoration, our goal is to help homeowners however we can—whether that means handling the entire restoration or simply providing quality materials at direct pricing. Thank you again for your business and support, Randall. We truly appreciate you choosing PNWR Wholesale Showroom and wish you the very best with your restoration project!

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